Resolved -
All connections have been confirmed up and running - this incident will now be marked as resolved.
Jul 19, 08:11 UTC
Monitoring -
We are pleased to inform you that all connections should now be fully restored. If you are still experiencing any issues, please do not hesitate to contact our support team immediately for assistance
Jul 19, 08:06 UTC
Identified -
The service has been restored but there may be a period of up to 30 minutes before connections are attempted due to the length of the downtime. We are monitoring the network closely to ensure all connections are successfully reestablished.
Jul 18, 13:05 UTC
Update -
Following the ongoing service outage, we have received a recent update: Our upstream provider, along with our Core engineers, are currently on a bridge call with the Service partner's technical team, diagnosing the traffic to resolve the connection issue.
Jul 18, 12:13 UTC
Update -
Hi, Our core engineering team is currently in a technical bridge call and exploring all avenues from core networks perspective. We have engaged specialists to further investigate the issue. Investigation is ongoing.
Jul 18, 11:17 UTC
Investigating -
We have been made aware that connections look to be showing as down and when testing this indicates a Stale session. We are currently engaged on a Bridge call with our upstream for further troubleshooting.
Jul 18, 10:53 UTC